Policies
Appointment Necessities:
1. Please bring your most recent insurance card to each appointment. The receptionist will review your insurance information at check-in.
2. Please bring either your medication list or the medications themselves to each appointment
New Patient Appointments: Please arrive for your scheduled appointment 15 minutes early so that your demographic information can be entered into our computer system. You will be mailed first appointment instructions, a medical history form and directions to the office 2 weeks in advance of your appointment time. (Please either mail the completed history form to our office or bring it with you at the time of your appointment.) You will also be asked to present a photo identification card at your first visit. If you do not have a photo identification card, please bring a copy of a current utility bill that is in your name and lists your current address on it .
Surgical Appointments. Please arrive 15 minutes before your scheduled appointment time so that our nursing staff can prepare you for your procedure.
Appointment Reminders: Our automated system (Housecalls) will call your home phone number 2 days before your appointment date to remind you of your appointment. We ask you to carefully follow the prompts pressing “1” to confirm your appointment, 2 to replay the options or 5 to cancel your appointment. If you cancel your appointment, we will call you the next day to confirm the cancellation.
Appointment Cancellation: Please notify us at least 24 hours in advance when an appointment must be cancelled. Please review our financial policy for guidelines on missed appointments.
Treatment of Children: Underage children are required to have a parent or guardian with them at the time of their visit. A parent must accompany their child to the first appointment in our office as well as to any appointment in which important decisions concerning the child will be made. For subsequent routine appointments, a guardian may attend the appointment with your child. If a guardian is attending the appointment with your child, please send a letter along stating that they have your permission to represent you at the encounter.
In addition, please remember to send the insurance card and co-pay with the guardian.
Insurance: We participate with Highmark, UPMC, Medicare, Health America, Cigna, United Healthcare, Aetna and numerous private plans. If you have a plan that is not listed, please call your insurance company to see if we participate with them.
Co-pays: Your co-pay is due and payable at the time of your visit. For your convenience, we accept cash, check, Mastercard and Visa.
Billing:
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We will bill your insurance carrier within one week of your visit.
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All cosmetic and non-covered procedures must be paid in full at the time of your visit.
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We will bill patients for balances due twice. Collection proceedings are initiated if a patient does not respond to the second bill and a $10.00 service charge is assessed.
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Disputes regarding insurance claim payments should be addressed by the patient to his/her individual insurance company.
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Please call our billing department at (412) 440-0265 if we can assist you in any way.
Click Here to See Our Financial Policy
