Appointment Necessities: 

1.  Please bring your most recent insurance card to each appointment.  The receptionist will review your insurance information at check-in.

2.  Please bring either your medication list or the medications themselves to each appointment

New Patient appointments:  Please arrive for your scheduled appointment 15 minutes early so that your information can be entered into our computer system.  You will also be asked to complete our medical history form at that time.

Surgical appointments.  Please arrive 15 minutes before your scheduled appointment time so that our nursing staff can prepare you for your procedure.

Appointment Reminders:  Our automated system (Housecalls) will call your home phone number 2 days before your appointment date to remind you of your appointment.  We ask you to carefully follow the prompts pressing “1” to confirm your appointment, 2 to replay the options or 5 to cancel your appointment.  If you cancel your appointment, we will call you the next day to confirm the cancellation.

Appointment Cancellation:  If at all possible, please notify us at least 24 hours in advance when an appointment must be cancelled.

Treatment of children:  Underage children are required to have a parent or guardian with them at the time of their visit.  If a guardian will be attending the appointment with your child, please send a letter along stating that they have your permission to represent you at the encounter.  In addition, please remember to send the insurance card and co-pay with the guardian.

Insurance:  We participate with Highmark, UPMC, Medicare, Health America, Cigna, Aetna and numerous private plans.  If you have a plan that is not listed, please call your insurance company to see if we participate with them.

Co-pays:  Your co-pay is due and payable at the time of your visit.  For your convenience, we accept cash, check, Mastercard and Visa.

Billing: 

• We will bill your insurance carrier within one week of your visit.
• All cosmetic and non-covered procedures must be paid in full at the time of your visit.
• We will bill patients for balances due twice.  Collection proceedings are initiated if a patient does not respond to the second bill and a $10.00 service charge is assessed. 
• Disputes regarding insurance claim payments should be addressed by the patient to his/her individual insurance company.
• Please call our billing department at (412) 440-0265 if we can assist you in any way.